Send a ticket when you need a written answer.
Use the student support portal for account help, certificate questions, order questions, scheduling details, or course access issues.
Open Support PortalCall or email for time-sensitive questions.
If you need help choosing a course before paying, or you have a same-day scheduling question, contact the academy directly.
Email Support
Support Topics
What the academy can help with.
- Choosing between available training paths.
- Understanding whether a course is online, in person, or mixed.
- Clarifying what to expect before class begins.
- Pointing you to the right page, course, or next enrollment step.
If the question affects what you should sign up for, ask before you pay. Support is most useful when it helps you avoid the wrong course or the wrong next step.
Student Ticket Desk
Submit and track support requests in one place.
Create a support ticket below for course access, orders, certificates, scheduling, or account questions. Replies will be handled through Guardian Shield Academy support.